ORDER INFORMATION
The staff of Yemenite Art is here to help you find exactly what you are looking for, whether it is a gift or a personal purchase, whatever your preference or budget, we can help you customize or find that one-of-a-kind gift. To take advantage of this complimentary service, simply send an e-mail to tal@yemenite-art.com
PAYMENT OPTIONS
Our website is secured for the following payment methods:
- Credit cards: Use your Visa, MasterCard or American Express.
- PayPal: Please follow checkout instructions for payment with PayPal
SHIPPING & HANDLING
Because our items are handmade, it can take a few days or longer until the order can be processed. Once the order is ready, we will ship according to your chosen method and email the tracking number to you so you will know when to expect the delivery.
We offer Registered Mail, EMS and FedEx and the shipping fees are priced according to the country to be delivered to.
Registered mail takes about 12-14 days.
EMS between 3-5 business day
FedEx between 2-3 days
FedEx also offers express delivery for an additional fee.
TRACKING YOUR SHIPMENT
Registered mail and EMS can both be tracked at the Israel Post site:
Or to the local post office in the country of destination.
FedEx packages can be tracked here:
Our expert customer service team can be reached at sales@yemenite-art.com or by phone +972-3-6880447 for any questions or concerns about your order.
RETURN POLICY
If for any reason, you are not satisfied with your order and it is still in new condition, you can contact us to return it up to 14 days or alternatively, exchange it for something else.
If your purchase has a faulty part, we will replace or repair it as your item is covered by the lifetime warranty.
If your purchase has been damaged for some other reason such as breakage due to falling or being crushed or any other such inadvertent occurrence, we will repair or replace according to cost.
If an earring has been lost, you do not need to purchase a new set. A single can be purchased to complete the pair.
We will polish and re-plate at no cost.
We are not responsible for repairs gone wrong by another jeweler. i.e. If you resize your ring by another jeweler and there is damage done to the ring, we are not responsible and any repairs we need to perform will be at cost. Always contact us if you would like changes done to your item.
Please send us an email with your questions and concerns and any photos of damages, and our team will have instructions of how to proceed. sales@yemenite-art.com
LIFETIME WARRANTY
All our items come with a lifetime warranty. Should the need arise, repairs will be done at no cost. If an earring has been lost, you do not need to purchase a new set. A single can be purchased to complete the pair.